Refund Policy

The Fun Academy is committed to offering a positive learning experience.

 

The following situations guarantee parents a full refund, regardless of class-specific refund policies. Please contact us at https://thefunacademy.com/home/contactus if you need additional help with a refund for any of these reasons:

 

  • Parents receive a full refund if they withdraw from a class of any type within 24 hours of purchase. Note that the 24-hour refund window only applies if it is cancelled 24 hours before the class’ start time.

 

  • Parents receive a full refund if they withdraw from a class of any type within 24 hours of the class’ start time if their teacher is not able to reschedule the class.

 

  • Parents receive a full refund if they withdraw from a group class within 24 hours of purchase. Note that the 24-hour refund window only applies if it is cancelled 24 hours before the class’ start time.

 

  • Parents receive a full refund if the teacher cancels in advance a class and cannot reschedule it.

 

  • In the event that a teacher misses a one-time class meeting, parents may request a full refund, or wait for the teacher to reschedule the class.

 

  • In the event that a teacher changes the date or time of a class meeting before the class’s start date, parents may request a full refund.

 

 

Prorated Refunds

The following situations guarantee parents a prorated refund based on the number of live meetings in your class’s section. These policies apply outside of class-specific refund policies and should go through our Support Team at https://thefunacademy.com/home/contactus

 

  • If part of a class is rescheduled, you will receive, upon request, a prorated refund based on the number of meetings that were rescheduled and that you did not attend.

 

  • If the teacher doesn’t teach the number of meetings listed, you will receive a prorated refund upon request.

 

  • If the teacher cancels a class in progress, you will receive a prorated refund based on the percentage of meetings you paid for that were canceled.

 

Additional Policies

  • If your child misses a class meeting, you are not entitled to a refund. If you miss 3 consecutive class meetings without communicating with the teacher, the teacher may cancel the class or withdraw your learner. Your teacher may, however, transfer your learner to another available section, or provide a class recording, at their discretion.

 

  • If your learner has not joined the meeting 10 minutes after the class’s start time, the meeting may be cancelled, at the teacher’s discretion. This is considered a missed meeting and you are not entitled to a refund.

 

  • Teachers may transfer you to another section of the same class with your consent.

 

  • Refunds can only be issued to the original form of payment used for your purchase on The Fun Academy, and they cannot be issued to a different card. In the case that the original card is closed or no longer active for any reason, you may need to contact your bank or credit card company to retrieve the funds. In select cases, you may not be able to retrieve your refund, but we will offer you a gift card or apply a credit to your account instead. Our team will provide you with specific guidance in these cases.

 

Note that in the rare case a parent requests an excessive number of refunds, they may be disqualified from receiving future refunds.